02
Operations
Operations is where strategy either happens or quietly doesn’t. We work on the shop floor, in the warehouse and in the back office to take out cost that doesn’t serve customers and keep it out.
What we do
Cost transformation and zero-based budgeting Supply chain and network design Procurement Service operations and customer care Capital projects and maintenance
14%
average structural cost reduction still in place two years after the programme
What we do
We map how work actually flows, measure it, and remove the steps that add time but no value. Savings are owned by named leaders and tracked monthly against a baseline everyone agreed on.
How it lands
Changes are piloted on one line, one depot or one team before they are rolled out. Your people run the pilot with us, so by the time it scales they are the ones teaching it.